Frequently Asked Questions
We are always here to help at all stages of your Glow Up Hair journey. Whether it's before you purchase, during your purchase or even afterwards. If you have any questions or queries, please feel free to drop us a line at hello@glowuphairco.com or DM us on Insta , we will respond within 24 hours.
For now, check our our FAQ's below - we hope you find them useful.
How long will my Glow Up Hair wig/hair extensions last?
Your hair can last you a year or more if cared for properly. Please see our recommended Hair Care Guidance
Can i straighten or colour my Glow Up Hair wig/hair extensions?
Yes, your Glow Up Hair wig/hair extensions can be straightened or coloured. When using heat, always use a heat protector. As with your natural hair, frequent use of heat can affect the life-span of your unit so use when necessary. For colour, we recommend you get your Glow Up Hair coloured by a professional to avoid damaging the hair or curl pattern.
How long will my Glow Up Hair order take to arrive?
We will aim to process your order within 24-48 hours of payment. Once processed, please allow 5 - 10 days for shipping.
For items out of stock, please allow 14 - 21 days for us to get your order made and delivered to you.
How should I take care of my Glow Up Hair?
Check out our Hair Care Guidance info
How will my Glow Up Hair be packaged?
Your #glowupgooddies will arrive securely packaged in a standard postal sleeve. Inside, your hair will be enclosed in a beautiful satin bag which also serves as storage for your Glow Up Hair when you are not wearing it.